MBMerchantBuddy
04 / THE THANK YOU

BYG

A one question survey on the thank you page, answered by people who just paid. That is honest attribution.

5.0 ★ · 4 reviewsPost purchase surveyAttributionNPS
View on the App Store
BYG · try itInteractive
Live demoThank-you page to dashboard
What the buyer sees
Order #1042 · confirmed

Where did you first hear about us?

What you see
Instagram34%
A friend28%
Google22%
YouTube16%

Pick an answer to file it against the order.

One question, answered by someone who just paid. That is attribution you can act on.

How it works

Five things BYG does, one at a time

Order #1042 · thank you page

Where did you first hear about us?

One tap surveys — BYG for Shopify

BYG inside the Shopify admin

3 screens
Thank you page survey in BYG, a Shopify app by MerchantBuddy — Asks the one question analytics cannot answer
Thank you page survey
Responses per order in BYG, a Shopify app by MerchantBuddy — Asks the one question analytics cannot answer
Responses per order
Email and exit surveys in BYG, a Shopify app by MerchantBuddy — Asks the one question analytics cannot answer
Email and exit surveys

BYG turns one question into a channel report

Answers from people who already paid, attached to their orders.

merchant reviews5.0 out of 5 on the Shopify App Store
5.0average ratingReviewed by verified merchants
2022on the App Store sinceListed as “BYG - Post Purchase Survey AI”

Sound familiar?

Why merchants install it
“GA4 says direct and I have no idea what that means.”
Ask the buyer instead. The answer arrives attached to the order.
“I am spending on three channels and cannot tell which one works.”
Self reported attribution sitting next to real order values, not sessions.
“Word of mouth is my biggest channel and it is invisible.”
It stops being invisible the moment you ask.
“I want to know how happy they actually are.”
NPS on the same surface, with follow up questions triggered by the first answer.

Before you install

Stop 4 of 5
Plans
Free30 responses/mo
Pro$9.99/mo
Advanced$29.99/mo
Where it sits
Right after checkout

One stop in the order journey — the apps either side handle the moments before and after.

What merchants say
★★★★★

“Super easy and quick setup. Fits my budget…”

hpcrystal, United StatesRead them on Shopify ↗

Common questions

BYG

How do I find out how customers heard about my store?

BYG adds a post purchase survey to the Shopify thank-you page asking a question such as 'Where did you first hear about us?'. The answer is stored against the order, so you can see self-reported attribution next to real order values rather than relying on GA4 session data.

Why does GA4 report so much direct traffic and what can I do about it?

Direct usually means the referrer was lost, which is common with dark social, messaging apps, podcasts and word of mouth. Asking the buyer directly on the thank-you page recovers attribution that analytics cannot see, because the answer comes from the person who just paid.

Can I ask more than one question?

Yes. BYG supports conditional follow-up questions based on the first answer, NPS scoring, and targeting by order value, product or customer data. Responses can be exported or synced to Klaviyo on the Advanced plan.

Pairs with
Social SchedularKeeps the store showing up after the order is done.